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Privacy Policy

Last Updated: June 15, 2023

FileOwl, Inc. ("FileOwl", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fileowl.app or use our FileOwl application (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using our Service, you consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Service. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for the Service, express an interest in obtaining information about us or our products and services, participate in activities on the Service, or otherwise contact us. The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information
  • Employer information (for Business accounts)
  • Job title
  • User preferences and settings
  • Profile picture

Information Collected Through Our Service

When you use our Service, we may collect certain information automatically, including:

  • Usage Information: We collect information about your interactions with the Service, such as the features you use, the projects you create, the tasks you complete, the files you upload, and other actions you take within the Service.
  • Device Information: We collect information about the device you use to access the Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Log Information: We collect log information when you use our Service, including access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
  • Location Information: We may collect information about your approximate location as determined by your IP address.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Service. For more information about our use of these technologies, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Third-Party Login Services: If you choose to link our Service to a third-party account (such as Google or Microsoft), we may receive information about you from that third party, such as your name, email address, and profile picture.
  • Integrations: If you connect our Service with third-party tools or platforms (such as Slack, Jira, or GitHub), we may collect information from these services to provide the integration functionality.
  • Partners: We may receive information about you from our business partners, such as when they co-sponsor an event or promotion with us.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service;
  • Process and complete transactions, and send related information, including purchase confirmations and invoices;
  • Send technical notices, updates, security alerts, and support and administrative messages;
  • Respond to your comments, questions, and requests, and provide customer service;
  • Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners;
  • Monitor and analyze trends, usage, and activities in connection with our Service;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of FileOwl and others;
  • Personalize and improve the Service, and provide content, features, or advertisements that match your interests and preferences;
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • Carry out any other purpose described to you at the time the information was collected.

How We Share Your Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Your Consent: We may share your information with third parties when you have given us your consent to do so.
  • For Collaborative Features: If you use collaborative features of our Service, such as shared projects or tasks, your information may be visible to other users who have access to those features.
  • For Legal Purposes: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of FileOwl, our users, or others.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Aggregated or De-identified Information: We may share aggregated or de-identified information about our users that cannot reasonably be used to identify you.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

For Users in the European Economic Area (EEA), United Kingdom (UK), and Switzerland

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

For California Residents

The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide California residents with specific rights regarding their personal information. These include:

  • Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sales: You have the right to opt-out of the sale of your personal information.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.
  • Right to Opt-Out of Automated Decision Making: You have the right to opt-out of automated decision-making, including profiling.

For All Users

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before responding to your request.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

International Data Transfers

Our Service is primarily operated and managed on servers located in the United States. If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and our affiliates and service providers in the United States and potentially other countries whose data protection laws may differ from those in your country.

If you are located in the EEA, UK, or Switzerland, we ensure that any transfer of your personal information to countries outside the EEA, UK, or Switzerland is done in accordance with applicable data protection laws, including by implementing appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from individuals under 16 years of age. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address listed below.

Third-Party Websites and Services

The Service may contain links to third-party websites and services that are not owned or controlled by FileOwl. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. If you access a third-party website from the Service, you do so at your own risk, and you understand that this Privacy Policy does not apply to your use of such websites. We encourage you to review the privacy policies of any third-party websites or services that you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@fileowl.app

Phone: +1 (800) 123-4567